Terms and conditions

Terms and Conditions of Use

RELEVANT INFORMATION

It is a necessary requirement for the acquisition of the products offered on this site that you read and accept the following Terms and Conditions that are written below. The use of our services as well as the purchase of our products will imply that you have read and accepted the Terms and Conditions of Use in this document. All products that are offered by our website may be created, charged, sent, or presented by a third-party website, and in such cases, they will be subject to their own Terms and Conditions. In some cases, to acquire a product, it will be necessary for the user to register, with the input of reliable personal data and the definition of a password.

The user may choose and change the password for their account management access at any time, in case they have registered and it is necessary to purchase any of our products. www.arlesbiocosmetics.co is not responsible if the user provides their password to third parties.

All purchases and transactions carried out through this website are subject to a process of confirmation and verification, which may include the verification of the stock and availability of the product, validation of the payment method, validation of the invoice (if any), and compliance with the conditions required by the selected payment method. In some cases, verification by email may be required.

The prices of the products offered on this online store are only valid for purchases made on this website.

LICENCIA

ARLES IBERICA SL through its website grants a license for users to use the products that are sold on this website in accordance with the Terms and Conditions described in this document.

UNAUTHORIZED USE

In case of software, templates, or any design and programming product sales, you may not place one of our products, modified or unmodified, on a CD, website, or any other medium and offer them for redistribution or resale of any kind.

OWNERSHIP

You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are the property of the content providers. Unless otherwise specified, our products are provided without any warranty, express or implied. In no event shall this company be liable for any damages including, but not limited to, direct, indirect, special, incidental, or consequential damages or other losses resulting from the use or inability to use our products.

REFUND AND WARRANTY POLICY

In the case of products that are irrevocable, non-tangible goods, we do not offer refunds once the product is sent, and you are responsible for understanding this before purchasing. We ask that you carefully read before purchasing. We make only exceptions with this rule when the description does not fit the product. There are some products that may have a warranty and the possibility of a refund, but this will be specified when buying the product. In such cases, the warranty will only cover factory defects and will only be effective when the product has been used correctly. The warranty does not cover breakdowns or damage caused by misuse. The terms of the warranty are associated with manufacturing and operating failures under normal product conditions and will only be effective if the equipment has been used correctly. This includes:

According to the technical specifications indicated for each product.
In environmental conditions according to the specifications indicated by the manufacturer.
In specific use for the function for which it was factory-designed.
In electrical operating conditions according to the specifications and tolerances indicated.

SHIPPING POLICY

Orders are delivered to different shipping companies within 24-72 hours, provided that the products are in stock, except on Saturdays, Sundays, and holidays. In these cases, the orders will be delivered to the transport company on the first business day following the day of the order. Payments made by credit card are shipped through Correos Express or Seur.
Please note that the indicated timeframes are calculated in business days and may be affected by local or national holidays.
For shipments to mainland Spain:
a) Shipments equal to or greater than 60 Euros: Free shipping.
b) Shipments less than or equal to 60 Euros: Shipping costs according to the messenger's price.

For more information, click on this link SHIPPING POLICY

RETURN POLICY

Our refund policy does not accept returns unless the following conditions are met:

• Incorrect item
• Order damaged
• Defective product

In none of these cases will the money be refunded. The affected order or product will be replaced with another order or product identical to that requested by the customer.

ANTI-FRAUD CHECK

The customer's purchase may be delayed for anti-fraud checks. It may also be suspended for longer for a more thorough investigation to prevent fraudulent transactions.

PRIVACY

This www.arlesbiocosmetics.co guarantees that the personal information you submit has the necessary security. The data entered by the user or, in the case of requiring validation of orders, will not be delivered to third parties, except when it must be revealed in compliance with a court order or legal requirements.

Subscribing to email advertising newsletters is voluntary and can be selected when creating your account.

ARLES IBERICA SL reserves the right to change or modify these terms without prior notice.